Return Policy

• ✅ 7-Day Replacement: Eligible for damaged, defective, or incorrect items within 7 days of delivery.

• 📦 Original Condition Required: Items must include original packaging, manuals, and accessories.

• 🚫 No Returns on Opened Software/Games: Unless defective and verified by testing.

• 🚚 Return Shipping: Customer bears return shipping costs, even if original shipping was free.

• 💸 Refund Timeline: Issued after inspection and may take a few days to reflect.

Shipping Policy

• 🚚 Delivery Time: Orders are processed and shipped within standard working days (Mon–Sat), excluding holidays.

• 🌍 Service Areas: We deliver across Kenya; delivery times may vary by location.

• 📦 Order Tracking: Tracking details are shared via SMS or email once your order is dispatched.

• 🛠️ Handling & Packaging: Products are carefully inspected and securely packaged to prevent damage during transit.

• 🚫 Shipping Charges: Return shipping is the customer's responsibility, even if the original delivery was free.